Frequently Asked Questions
Frequently Asked Questions
How Financing Works
What is the process for buying a puppy?
The second option is reserving an upcoming puppy you see on our website with a $200 deposit by calling the store. This allows you to choose your puppy two weeks ahead of time with the balance due upon pickup. Since we can’t get the puppies until they are 8 weeks old, there isn’t a way to meet the puppy first, so this option is best for people who know which breed they’re looking for and/or have an intuitive nudge when they see the picture – that’s my pup!
Is there a health guarantee?
All the puppies come with a wellness check by a licensed veterinarian stating the puppy is free from any health issues at the time of purchase. The puppies are up-to-date on their shots and dewormers, but they are too young for their 2nd and 3rd distemper, and the rabies vaccination, which happens over the two months after you take the puppy home. We provide you with a vaccination record to give to your vet to finish the series at the proper age.
Upon arrival at our store, every puppy gets a bath, nail trim, and a flea & tick treatment during our check-in process. You will receive a folder of information about your puppy including pedigree registration papers (when applicable), the vet check wellness certificate, and the vaccination record. You also get our personal “after hours” phone number if you have any issues or concerns during the transition. Some puppies become picky eaters on their first day or two in their new home and we know all the tricks to try. We strive to please and have a long line of happy customers!
Where do the puppies come from?
How much do the puppies cost?
Every week we hear more stories from customers about online puppy scams, so be careful out there. Our store has been in the mall for 25 years. You can visit us in person and read our testimonials from happy customers outlining their experience. We work hard for your trust and want to help you eliminate the risk of fraudulent online puppy sales.
I've never owned a puppy before, so what do I need to know?
We recommend using a crate for potty training and for a safe place to sleep. You’ll also want toys for them to play with and chew on. You’ll need food and training treats, and a water bowl. A leash and harness are good for walking, which will help get some energy out and allow your puppy to smell and explore different surroundings. Puppy shampoo and grooming tools are also helpful. We have all of this in our store.
What other expenses should I be aware of?
We have another dog/cat/baby at home. How will we know the puppy will get along?
Address
Rochester, NY 14623
Phone
Email Us
Store Hours: (Puppies go to bed an hour before closing)
Monday, Tuesday, Saturday: 10AM – 8PM
Wednesday-Friday: 10AM-7PM
Sunday: 11AM-6PM